Support Center
We're here to help you get the most out of Flickit
Support Hours
Mon - Fri
9:00 AM - 6:00 PM EST
(GMT-5)
First Response SLA
Within 24
business hours
Maximum wait time
Phone Support
Available for
Enterprise customers
Contact sales for access
Live Support
Email response
within business hours
Mon-Fri 9AM-6PM EST
Service Level Agreement (SLA)
1First Response
We will acknowledge your support request within 24 business hours of receiving it.
2Issue Resolution
Our target is to resolve most issues within 72 business hours. Complex issues may require additional time, and we'll keep you updated on progress.
!Critical Issues
For critical issues affecting service availability, we provide priority handling with a 4-hour initial response during business hours.
How to Access Support
Create a Support Case
Use our Contact Form to create a support ticket. This is the recommended way to report issues and track your requests.
Email Support
Send an email to info@flickit.me with a detailed description of your issue, steps to reproduce, and any error messages. Include your registered email address for faster resolution.
Knowledge Base & Documentation
Check our Zoom Integration Documentation for step-by-step guides, troubleshooting tips, and frequently asked questions. Many common issues can be resolved by consulting our documentation.
Phone Support
Phone support is available for Enterprise customers. To request phone support access, please contact our sales team at info@flickit.me with "Enterprise Support Request" in the subject line.
Live Support Options
For immediate assistance during business hours (Mon-Fri, 9:00 AM - 6:00 PM EST), email us at info@flickit.me. We aim to respond to urgent requests within 4 hours during business hours.
Zoom Integration Support
Need help with the Flickit Zoom integration? Here's how to troubleshoot common issues:
How do I connect my Zoom account?
Navigate to your Space, click on the Video Conference tab, and select "Connect Zoom Account". You'll be redirected to Zoom to authorize the connection.
How do I disconnect my Zoom account?
Go to your Space settings, find the Zoom integration section, and click "Disconnect". This will revoke Flickit's access to your Zoom account.
What happens to my data when I disconnect Zoom?
When you disconnect your Zoom account, we immediately delete your Zoom access tokens. Meeting links created through the integration will remain accessible but no new meetings can be created until you reconnect.
I'm getting a "scope error" when creating meetings
This usually means your Zoom authorization needs to be refreshed. Try disconnecting and reconnecting your Zoom account to get updated permissions.
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